Complex Needs Carein the community

Complex needs care is never one-size-fits-all. Every individual we support has a fully personalised care plan built around their clinical needs, personal goals and daily routines. Care is delivered by small, consistent teams who understand the importance of trust, continuity and calm, particularly where needs are long term or change over time.

Our teams work closely with families, clinicians and other professionals to ensure care is safe, coordinated and responsive, while always respecting the wishes and preferences of the individual.

Our complex needs service supports adults with a wide range of needs, including:

• Neurological conditions, acquired brain injury and physical disabilities
• Learning disabilities and autism
• Mental health needs and behaviours that challenge, with support of the Listening Lounge
• Long term conditions requiring skilled or specialist support.

Support can range from structured daily assistance through to 24 hour care, depending on the level of need.

Care is provided by highly trained staff with experience in complex and care. All team members receive specialist training relevant to the needs of the people they support, including positive behaviour support and risk management, and are backed by experienced clinical and operational leadership.

We prioritise consistency of carers wherever possible, as stable relationships are central to effective complex care and positive outcomes.

Our complex needs service is designed to work alongside health and social care services, not replace them. We collaborate closely with GPs, specialist teams, therapists and social workers to ensure care is well coordinated and aligned with wider care plans.

Families are fully involved and supported throughout, with clear communication and a 24 hour on-call service providing reassurance whenever it is needed.

For some individuals, residential care may be the most suitable option when their needs become too complex to manage at home. Our homes offer a safe and supportive environment where residents can receive the specialised care they require.